Lufthansa

Company Overview

The Lufthansa Group is an aviation group with operations worldwide. With 105,290 employees, the Lufthansa Group generated revenue of EUR 16,811m in the financial year 2021.

The Situation

E3 was hired to improve operational and financial efficiency throughout Lufthansa Aviation Training, USA.

The CEO wanted to overhaul employee relations, including a fractured union relationship by developing a trust-based culture throughout the organization.

Working directly with all members of the C-Suite team and various emerging leaders, we transformed a $24M revenue company from a cost-plus mindset, into an organization focused on continuous improvement and operational and financial efficiency.

Company Overview

The Lufthansa Group is an aviation group with operations worldwide. With 105,290 employees, the Lufthansa Group generated revenue of EUR 16,811m in the financial year 2021.

The Situation

E3 was hired to improve operational and financial efficiency throughout Lufthansa Aviation Training, USA.

The CEO wanted to overhaul employee relations, including a fractured union relationship by developing a trust-based culture throughout the organization.

Working directly with all members of the C-Suite team and various emerging leaders, we transformed a $24M revenue company from a cost-plus mindset, into an organization focused on continuous improvement and operational and financial efficiency.

Intervention

Applying the E3 coaching framework, the following areas were a focal point for our team:

C-Suite team members were identified and data collected on strategic outcomes, key systemic and individual objectives.
C-Suite, senior leader, and emerging level leader coaching engagements were conducted.
Engagement included 360 assessments, interviews and other psych DNA behavioral assessments. Data was reviewed with each leader individually, gaps were identified, strengths leveraged and robust developmental plans co-created for execution.

Results

Operational Output

Doubled operational output in two and a half years.

%

Reduction in Aircraft Maintainence

Achieved 25% reduction in aircraft maintenance labor rate, which equates to $750k/year.

%

Increase in Aircraft Utilization

Able to fly 30% more with the same amount of airplanes.

M

Savings

Avoided $4.1M capital investment due to continuous improvement techniques.

Elevated executive team in their individual leadership growth journeys, which enabled them to address dysfunction and up level their impact within their own teams and throughout the organization.
Increased executive leadership team trust-based bond which accelerated their ability to work toward common goals.
Developed emerging leaders to become competent and influential within their own teams, which helped propagate trust-based leadership down to the working level of the organization.
Developed strong brand to attract top talent and compete, where none previously existed, by developing traditional and digital marketing channels.

Elevated executive team in their individual leadership growth journeys, which enabled them to address dysfunction and up level their impact within their own teams and throughout the organization.
Increased executive leadership team trust-based bond which accelerated their ability to work toward common goals.
Developed emerging leaders to become competent and influential within their own teams, which helped propagate trust-based leadership down to the working level of the organization.
Developed strong brand to attract top talent and compete, where none previously existed, by developing traditional and digital marketing channels.

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